on 01 Mar 2025, poindexter FORTRAN said...
Oh, man - the '90s were replete with power struggles. We went from
running dedicated voice circuits for PBXes to MPLS, having to share one circuit for voice, video and data, then phones went IP and we needed to create VLANs, which the networking guys wanted to control, then SIP
trunks between PBXes became a thing and everything went IP...
For sure! The Nortel to Avaya change I mentioned was in the midst of one such, giant power struggle.
Short version: IT got outsourced, with all of us who were retained hired by the outside company to continue in our old roles, more or less, but the one IT dude who was ostensibly originally hired to be the lead for Telecom (though in reality, was a generalist like the rest of us) wasn't - he stayed behind to support the phone system. He had a chip on his shoulder and despite us all being friends before this, became a total miserable prick pretty much overnight, and he seemed to invest a lot of time purposely getting into our shit and otherwise fucking with us. Some of the contentious meetings between his manager and ours were legendary.
Anyway, the dude hated the Nortel for numerous, largely justified reasons (though IMO his biggest issue with it is that he never bothered to put the effort into trying to learn how to properly admin it) and had a lot of experience with Avaya from a previous gig, so he was eventually able to get it replaced. Once we were brought back in house years later, he was let go, and IT assumed control over the phone system once again and we got to learn firsthand what a piece of shit his expensive new Avaya was.
We'd had various projects (satellite call centers, etc.) that had us working a lot with separate VOIP phone systems, so we quickly decided we needed to ditch that albatross around our necks. Actually, replacing our corporate HQ's phones (leased from the building owner at a premium) with a much nicer and much cheaper VOIP system was one of the major feathers in my cap from my brief time as a (working) manager there.
When I started a few years earlier, you'd be happy to set up dialing
plans to get cheap LD costs between sites, maybe ISDN trunks, but most likely supertrunks (24 analog lines riding across a T1). To get
voicemail messages across a network, one VM system would call the other and transfer the .wav file and message info across 2 dialup modems!
Simpler times when all you needed was a PRI or two, although arguably modern IP based systems can be even simpler. I miss those days, though by the time I really got into this stuff change was already well underway.
One of the shocking differences was that when I started at the aforementioned company they had like 4 or 5 FTEs whose sole job it was to manage telecom plans and billing for our branch offices. Says a lot about the inefficiency of the before times, sure but also a lot about how vital telephony was to business back then.
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